Topdealhotels.com - Frequently Asked Questions
On this page you'll find the answer to the frequently asked questions about topdealhotels.com. Click on a subject to vieq the answers relating to your question. We refer to the 'Contact ' page if you should have any other questions.
Questions about the website
Questions about payment
Questions about reservations
Questions about the website
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How do I find the rate of a specific hotel?
There are many ways to find the rate of a hotel:
You select your destination, travel dates and number of persons through 'hotel searcher'. Click on 'next'. You receive a list of all available hotels with their rates per room and per night.
Click on 'next' and you see a list of all available hotels and the rate per room and per night. 'Select' the hotel and the room type of your choice or 'refine' your search and 'select' the hotel and room type of your choice.
You select a hotel from the list of 'Our Top Hotels'. Then you see all available 'Hotel Information'. Click on 'Availability', fill in the travel dates and the number of persons and click on 'search'. If the hotel is available for the requested period, you now see the rate per room and per night.
You select one of Our Top Destinations'. You select a hotel from the list of your destination chosen and click on 'availability'. Fill in the travel dates and the number of persons and click on 'search'. If the hotel is available for the requested period, you now see the rate per room and per night.
You select one of 'Our Top Brands'. You choose a destination. Then you select a hotel from the list and click on 'availability'. Fill in the travel dates and the number of persons and click on 'search'. If the hotel is available for the requested period, you now see the rate per room and per night.
You start from 'Our Offer'. You choose a destination or brand. Then you select a hotel from the list and click on 'availability'. Fill in the travel dates and the number of persons and click on 'search'. If the hotel is available for the requested period, you now see the rate per room and per night.
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We travel with children, can we have extra beds in the room?
We advise you to book 1 room according to the number of guests who will occupy the room. If you cannot find a room for all the guests, check 'Hotel Information' under the section 'Facilities' or 'Rooms' to see the possibilities for children and extra beds (for children). If the hotel offers the possibility to book an extra bed, you ask for an extra bed (for children) in the field of remarks. Don't forget to mention the age of the children. The hotel will do its best to meet your wishes. The extra costs won't be mentioned in your total amount. Please contact the hotel to guarantee your request and the price. The contact details of the hotel are provided on your confirmation. Topdealhotels.com cannot confirm this special request.
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How do I find out if the hotel has parking facilities and how can I book this?
Parking facilities, if any available, will be mentionned in the section 'Hotel Information', under 'Facilities'. If the hotel has parking facilities, ask for a reservation of a parking space in the field of remarks. Please contact the hotel to guarantee your request. The contact details of hte hotel are provided on your confirmation. Topdealhotels.com cannot confirm this special request.
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Where do I find the contact details of the hotel?
Telephone number, fax number and email address will be provided on your confirmation which you receive immediately after you have finished your online reservation. The address of the hotel is always shown on the hotel page, right below the hotel name. Attention! When you have completed your reservation, you can consult this hotel page, print and cancel this by clicking on ' my reservation' and by filling in your email address, confirmation number and client number. You can find this link on top of the webpage on the right.
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What is included in the price?
On our site we offer very sharp rates. All the hotel prices on our site Topdealhotels.com which are shown in the result list of all available hotels, are prices per room per night, unless mentioned otherwise. The prices which are applicable are provided on this page, printed in bold and in red numbers. When you select the requested room, you receive a total amount for your entire stay, unless mentioned otherwise. Extra taxes and supplements can be charged on the spot. Please carefully look what is included in the price and what not and check the cancellation policy.
The use of the services of Topdealhotels.com is free. We don't charge any supplements on the room rate, such as reservation or administration fees.
You should address your request for an extra facility (such as parking facilities, shuttle service etc...) directly to the hotel. Only the hotel can guarantee your extra requests and give you the supplement if applicable.
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Can I take my pet on vacation?
If there is no mention of pets in the 'Hotel Information', this means that pets are not allowed at the required hotel. If pets are allowed at the hotel, you need to send a request in the field of remarks. Please contact the hotel directly for the confirmation of your request and to know the price. The contact details of the hotel are provided on your confirmation. Topdealhotels cannot confirm this special request.
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Is the shuttle service from airport to hotel included?
In our hotel offer there is no shuttle service from airport to hotel (and back) included in the basic rate, unless stated otherwise. If otherwise, this will be clearly mentioned in the section 'Hotel information'. If the hotel offers a shuttle service, you should request this in the field of remarks. The extra costs won't be calculated in the total amount. Please contact the hotel directly to guarantee your request and to know the supplement if applicable. The contact details of the hotel are provided on your confirmation. Topdealhotels.com cannot confirm this special request.
Questions about payment
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When do I have to pay?
You pay directly to the hotel on the spot, in local currency, unless mentioned otherwise. When you book through our site you close a deal with the hotel of your choice in their local currency. Please bear in mind that the currency might change in the meantime and that extra taxes and supplements could be charged. Look carefully what is included in the price and what is not and what the cancellation policies are.
Your credit card details are only needed to guarantee your hotel reservation and will therefore only be sent to the hotel of your reservation. We don't use your credit card details ourselves.
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How can I pay?
You make your reservation through our online reservation system and you need to give your credit card details upon confirmation of your selection. When you check Credit card type there is a dropdown where you can see what kind of cards can be used to book (American Express, Diners Club, Visa, MasterCard,...) Your credit card details are only asked to guarantee your hotel reservation, unless mentioned otherwise and will therefore only be sent to the hotel of your reservation. We don't use your credit card details ourselves.
You pay directly to the hotel on the spot, in local currency, unless mentionned otherwise. Please bear in mind that the currency might change in the meantime and that extra taxes and supplements could be charged. Look carefully what is included in the price and what is not and what the cancellation policies are.
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Are there any reservation fees?
Topdealhotels.com offers you free service. We don't charge any supplements on the room rate, such as reservation or administration fees.
Questions about reservations
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How do I cancel my reservation?
There are 2 ways to cancel your reservation:
1)Click on 'Click here to consult or to cancel your reservation' – this link is provided at the bottom of your confirmation and leads you directly to the page 'Reservation and cancellation' on the site of Topdealhotels.com.
2)Click on 'My Reservation' on the home page of the site Topdealhotels.com.
On the page 'Reservation and cancellation', you fill in your email address, your confirmation number and your client number which you received when you finished your reservation. You can find this information on your confirmation. Once logged in on 'Reservation and cancellation', you can 'cancel your reservation'. You fill in your email address, you agree with the conditions and you click on 'cancel reservation' – this is enough to cancel the booking. You can find the cancellation policies on the same page. Normally, the cancellation policies are rather flexible. Nevertheless, cancellation fees can be charged if the conditions are not fulfilled. You immediately receive a confirmation of your cancellation.
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I would like to cancel but I didn't subscribe an insurance policy?
There is no cancellation fee on condition that you cancel in accordance with the cancellation policies operated by the hotel. The cancellation policiy of each hotel are stated on the page 'confirm your booking' of the selected hotel, on the confirmation page of your booking and on your confirmation you receive by mail.
If you wish to cancel your booking, click on the link at the bottom of your confirmation or log in through 'my reservation' on the site of Topdealhotels.com and then follow the instructions.
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How do I modify my reservation?
If you wish to modify a confirmed reservation, you need to cancel this reservation first and then you make a new reservation based on your modified criteria. You can cancel without any fee on condition that the cancellation is made in accordance with the cancellation policy of the hotel.
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What is my confirmation number and client number and why do I need this?
The unique combination of your confirmation number and your client number gives you access to 'My reservation' where you can consult or cancel your reservation. We advise you to print your confirmation and to keep this safely.
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How do I know if my booking is confirmed?
When you have completed the steps of the reservation process, you click on ' confirm your reservation'. You now see a confirmation page showing your confirmation number and client number which means your reservation has been completed. We advise you to print your reservation or to write down your confirmation number and client number for future use. A confirmation mail will be sent to the email address you used during the reservation process. Normally you'll receive the confirmation mail within 24 hours. In case you haven't received your confirmation, please contact us through the contact page on our site. You can also consult your confirmation through 'My Reservation'.
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I received my confirmation by mail but nothing is mentionned in Particularities?
When you made your booking, you wrote down a request for the hotel in the field of remarks (parking space, quiet room, extra bed for children,...)
Please contact the hotel directly to guarantee your request and to know the supplement if applicable. The contact details of the hotel are provided on your confirmation. Topdealhotels.com cannot confirm this special request.
The extra costs won't be mentioned in your total amount, unless stated otherwise. Look carefully what is included in the price and what is not.
